We’ve answered some common questions we receive about our heating & cooling services.
If you need professional heating and cooling services, we can deliver exceptional service and solutions at Premier Home Comfort. Take a look at some of the frequently asked questions we receive about our services.
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What services do you offer?
We’re a full-service heating and cooling company. We can install, repair, and maintain furnaces, air conditioners, heat pumps, boilers, and water heaters. We also offer indoor air quality solutions.
Are your technicians licensed and insured?
Yes! All of our technicians are fully licensed and insured. We prioritize safety and professional standards to make sure your HVAC system is handled by qualified experts.
Do you offer emergency repair services?
We do. We provide 24/7 emergency HVAC repairs because we know furnace and AC failures don’t always happen during regular business hours.
How do I book a service appointment?
You can book an appointment by calling our office directly or filling out our website’s contact form. We offer free estimates for new equipment installations to help you plan for home upgrades.
Do you offer protection plans or maintenance programs?
Yes! We offer comprehensive maintenance plans designed to keep your systems running efficiently year-round. These plans help you prevent costly breakdowns, extend equipment life, and more.
Can you help with energy efficient upgrades?
We specialize in high-efficiency systems. We stay up to date on current Energy Star standards and can guide you through available rebates to help you save on installation costs.
Why should I choose you over another contractor?
We are a locally owned and operated business that treats our clients like our family. We focus on transparent pricing, reliable workmanship, and personalized solutions.
Do you work with residential and commercial clients?
While we are primarily specialists in residential HVAC, we also perform light commercial work and provide water heater solutions for local businesses.
How often should I have my furnace serviced?
We recommend having us tune up your furnace every fall. This ensures your system is safe and running at peak efficiency before the harsh winter weather begins.
My furnace is making a loud banging sound. Should I be worried?
Unusual noises often indicate mechanical issues, like a dirty burner or a failing motor. To prevent a total system lockout during a cold snap, schedule a diagnostic visit as soon as possible.
What is the typical lifespan of a modern furnace?
Most well-maintained furnaces last between 15 and 20 years. If your unit is over 15 years old and requiring frequent repairs, you may want to consider a replacement.
Why is my AC system running but not cooling my house?
This is often caused by a dirty air filter, a refrigerant leak, or a clogged outdoor condenser coil. We suggest checking your filter first and if that doesn’t help, contact us.
How do I know what size AC unit my home needs?
Sizing is critical. An oversized unit will short-cycle, while an undersized unit will run constantly. We will determine the right size unit based on your square footage, insulation, and window placement.
What is a SEER rating?
SEER stands for Seasonal Energy Efficiency Ratio. A higher SEER rating means the unit uses less electricity to cool your home. We can help you find the right balance between upfront cost and long-term energy savings.
How can I improve my home’s indoor air quality?
We offer several different indoor air quality solutions that can remove allergens, dust, and pollutants. Some of these include HEPA filtration systems, UV air purifiers, and Heat Recovery Ventilators.